Refund policy
Last updated: 28 October 2026
At MIHIJO, we want you to feel confident when choosing products for your pet. This Refund & Returns Policy explains our voluntary 30-Day Money-Back Guarantee, change-of-mind returns, international order policy and your rights under Australian Consumer Law.
30-Day Money-Back Guarantee
We want you to feel confident shopping with MIHIJO. Our 30-Day Money-Back Guarantee covers all products purchased directly from mihijopet.com and delivered to an address within Australia.
If you are not satisfied with your purchase, email bark@mihijopet.com within 30 days of delivery with your order number and a brief explanation of why the product was not suitable.
What is covered?
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The guarantee applies to your first purchase of each product by a customer or household.
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Supplements may be opened and tried.
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Accessories may be reasonably tried for their intended purpose. Damage caused by misuse, accidents or use contrary to the product instructions is not covered by this voluntary satisfaction guarantee.
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One opened or tried unit of each product is covered. Additional units of the same product must be unopened, unused and in their original packaging to qualify for a refund.
Returns and refunds
Please contact us before returning anything. We will let you know whether a return is required and provide return instructions.
Approved refunds cover the amount actually paid for eligible products, after discounts, and are issued to the original payment method. Original delivery charges and return postage are not refundable under this voluntary satisfaction guarantee.
Please allow approximately 5–10 business days after approval for your bank or payment provider to process your refund.
Australian Consumer Law
This guarantee is additional to your rights under Australian Consumer Law and does not replace or limit them. The 30-day period, product-condition requirements and shipping exclusions above apply only to this voluntary satisfaction guarantee. They do not limit any remedies available under Australian Consumer Law.
Where the 30-Day Money-Back Guarantee Applies
Our 30-Day Money-Back Guarantee is available only for eligible orders purchased directly from mihijopet.com and delivered to an address within Australia.
Orders delivered to New Zealand or other international destinations are not eligible for our 30-Day Money-Back Guarantee or change-of-mind returns.
This geographic limitation applies only to our voluntary satisfaction guarantee and change-of-mind policy. It does not exclude or limit any rights or remedies that may apply where a product is faulty, damaged, unsafe, incorrectly supplied or materially different from its description.
Change-of-Mind Returns Within Australia
For orders delivered to an address within Australia, we may accept the return of a product because you changed your mind if:
- You contact us within 30 days of receiving your order.
- The product is unused, unopened, in saleable condition and in its original packaging.
- You provide valid proof of purchase from mihijopet.com.
- You follow the return instructions provided by our customer service team.
Approved change-of-mind refunds will be issued to the original payment method. Original shipping charges are not refundable, and the customer is responsible for the return shipping cost.
For health and hygiene reasons, opened pet supplements cannot be returned simply because you changed your mind. An opened eligible supplement may still qualify under our 30-Day Money-Back Guarantee or your rights under Australian Consumer Law.
International Orders
We do not accept change-of-mind returns for orders delivered outside Australia, and international orders are not covered by our 30-Day Money-Back Guarantee.
If an international order arrives damaged, faulty, unsafe, incorrect or materially different from its description, please contact us at bark@mihijopet.com with your order number and clear photographs of the product, packaging and shipping label. We will review the issue and provide an appropriate solution where required.
Please do not return an international order unless we have provided return instructions in writing. Where a return is required because we supplied a faulty, damaged or incorrect product, we will advise you about the return process and any applicable shipping arrangements.
Damaged, Incorrect or Missing Items
Please inspect your order when it arrives. If an item is damaged in transit, incorrect or missing, contact us as soon as possible at bark@mihijopet.com.
Please include:
- Your order number.
- A description of the issue.
- Clear photographs of the product, parcel, shipping label and damage, where applicable.
Reporting transit damage within three days helps us investigate with the carrier, but it does not limit any rights you may have under applicable law. Where appropriate, we will arrange a replacement, refund or another suitable solution and cover reasonable return shipping costs.
Faulty, Unsafe or Not-as-Described Products
If you believe a product is faulty, unsafe, incorrectly labelled or materially different from its description, stop using it and contact us promptly.
We may ask for photographs, the batch number, expiry date and information about what occurred so that we can assess the issue. Please keep the product and packaging until we have completed our initial assessment, unless doing so would be unsafe.
Depending on the circumstances and your rights under applicable law, the available remedy may include a replacement, refund or another appropriate solution. For orders covered by Australian Consumer Law, if the product has a major problem, you are entitled to choose a refund or replacement. For a minor problem, we may choose to provide an appropriate remedy within a reasonable time.
Australian Consumer Law
Our goods come with guarantees that cannot be excluded under Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
Our 30-Day Money-Back Guarantee and change-of-mind policy are provided in addition to, and do not replace or limit, your rights under Australian Consumer Law. Consumer guarantee rights are not limited to 30 days.
Products Purchased From Other Retailers
Our 30-Day Money-Back Guarantee and change-of-mind policy apply only to eligible purchases made directly through mihijopet.com. If you purchased a MIHIJO product from another retailer or marketplace, please contact that seller regarding its return process.
If you have a concern about product quality or safety, you may also contact us directly at bark@mihijopet.com.
How to Request a Return or Refund
- Email bark@mihijopet.com with your order number and the reason for your request.
- Include photographs and other relevant information if the item is damaged, incorrect, faulty or unsafe.
- Wait for our return instructions before sending a product back.
- If a return is required, securely pack and send the product to the address provided by our customer service team.
Items returned without first contacting us may take longer to identify and process. This does not limit any rights you may have under Australian Consumer Law.
Refund Processing
Once a refund is approved, it will be issued to your original payment method. Please allow approximately 5–10 business days for your bank or payment provider to process it.
If more than 10 business days have passed since we confirmed your refund, please contact us at bark@mihijopet.com.
Contact Us
MIHIJOPET PTY LTD
Level 5, 10–16 Queen Street
Melbourne VIC 3000
Australia
Email: bark@mihijopet.com