Last updated: 4 August 2026
All MIHIJO orders are packed and dispatched from Melbourne, Australia. We currently ship within Australia and to New Zealand.
Order Processing
Orders are generally processed and dispatched within 1–3 business days, excluding weekends and Victorian public holidays.
During major promotions, product launches or peak holiday periods, processing may take a little longer. If we expect a significant delay, we will contact you using the details provided with your order.
Estimated Delivery Times
Estimated delivery times after dispatch are:
- Australia: 3-5 business days
- New Zealand: 6–10 business days, excluding customs delays
These estimates do not include order processing time and are not guaranteed delivery dates. Delivery may take longer because of carrier delays, peak periods, public holidays, severe weather, customs processing or other circumstances outside our reasonable control.
Shipping Costs
Shipping rates are based on the delivery destination and the order value after discounts:
Australia
- Orders under AUD $70: AUD $4.99 standard shipping
- Orders of AUD $70 or more: Free standard shipping
New Zealand
- Orders under AUD $100: AUD $11.99 standard shipping
- Orders of AUD $100 or more: Free standard shipping
Other International Destinations
- Orders under AUD $150: AUD $19.99 standard shipping
- Orders of AUD $150 or more: Free standard shipping
All prices and free-shipping thresholds are stated in Australian dollars (AUD). The qualifying order value is calculated after discounts have been applied and before shipping charges are added.
International customers are responsible for any import duties, taxes or customs charges imposed by the destination country. These charges are not included in our shipping rates.
Delivery Address
Please check that your name, delivery address and contact details are complete and correct before placing your order.
If you notice an error, email bark@mihijopet.com as soon as possible. We will try to update the details, but we cannot guarantee that changes can be made once an order has entered processing or been dispatched.
If a parcel is returned because the address supplied was incorrect or incomplete, or because it was not collected, we will contact you. Additional shipping charges may apply before the parcel is sent again. Any refund requested in these circumstances may be reduced by shipping costs actually incurred, to the extent permitted by law.
Tracking
When tracking is available, you will receive a shipping confirmation email with a tracking link after dispatch. Please allow up to 48 hours for tracking information to become active.
Tracking events are supplied by the carrier and may not update at every stage of the journey.
Authority to Leave
Some carriers may leave a parcel in a safe place where permitted. If you give the carrier authority to leave the parcel, delivery will be completed according to the carrier’s terms. Please choose a secure delivery address. This does not exclude any rights or remedies available under applicable law.
Delayed or Missing Deliveries
If your order has not arrived within the estimated timeframe, please check the tracking information, the area around the delivery location, other household members and any collection notice left by the carrier.
If you still cannot locate the parcel, email bark@mihijopet.com with your order number. We will work with the carrier to investigate. Carrier investigations may take several business days.
If we cannot supply your order within a reasonable time, we will provide an appropriate remedy in accordance with Australian Consumer Law.
Damaged, Incorrect or Incomplete Orders
If your parcel arrives damaged, or an item is incorrect or missing, contact us as soon as possible at bark@mihijopet.com. Include your order number and clear photographs of the product, external packaging and shipping label where applicable.
Returns and Refunds
For information about returns, faulty products and our 30-Day Money-Back Guarantee, please see our Refund & Returns Policy.
Contact Us
MIHIJOPET PTY LTD
Level 5, 10–16 Queen Street
Melbourne VIC 3000
Australia
Email: bark@mihijopet.com