Last updated: 4 August 2026
MIHIJOPET PTY LTD (“MIHIJO”, “we”, “us” or “our”) respects your privacy. This Privacy Policy explains how we collect, hold, use and disclose personal information when you visit mihijopet.com, purchase our products, create an account, contact us or otherwise interact with us.
Personal Information We Collect
Depending on how you interact with us, we may collect:
- Your name, email address, telephone number, billing address and delivery address.
- Order details, purchase history, returns, refunds and customer service communications.
- Payment-related information processed by Shopify and our payment providers. We do not directly store complete payment card details.
- Account details if you create a customer account.
- Marketing preferences and information about how you respond to our communications and advertising.
- Device and browsing information, including IP address, browser and device type, pages viewed, referring website, approximate location and cookie identifiers.
- Information you voluntarily provide through reviews, surveys, promotions, forms or communications with us.
If you do not provide information that we reasonably need, we may be unable to process your order, deliver products, respond to your request or provide some website features.
How We Collect Information
We may collect personal information:
- Directly from you when you place an order, create an account, contact us, submit a review or subscribe to marketing.
- Automatically through cookies and similar technologies when you use our website.
- From Shopify and service providers that help us process payments, prevent fraud, deliver orders, provide analytics or manage marketing.
- From publicly available sources or business partners where collection is lawful.
How We Use Personal Information
We may use personal information to:
- Process payments and fulfil, deliver and manage orders.
- Create and manage customer accounts.
- Provide customer service and respond to enquiries.
- Manage returns, refunds, product concerns and our 30-Day Money-Back Guarantee.
- Maintain, personalise and improve our website, products and customer experience.
- Detect and prevent fraud, misuse and security incidents.
- Send service messages about orders, accounts or enquiries.
- Send marketing where you have consented or where otherwise permitted by law.
- Measure and improve the effectiveness of our marketing and advertising.
- Comply with legal, tax, accounting, regulatory and record-keeping obligations.
Marketing Communications
You may unsubscribe from promotional emails at any time by selecting the unsubscribe link in an email or contacting bark@mihijopet.com.
Unsubscribing from marketing does not prevent us from sending necessary service messages relating to your orders, account or enquiries.
Cookies and Similar Technologies
Our website and service providers use cookies, pixels and similar technologies to operate the store, remember preferences, understand website usage, improve performance, help prevent fraud and support marketing and advertising.
You can manage cookies through your browser settings and, where available, our website’s cookie controls. Blocking some cookies may affect the operation of certain website features.
How We Disclose Personal Information
We do not sell or rent personal information. We may disclose personal information where reasonably necessary to operate our business, including to:
- Shopify, which hosts and powers our online store.
- Payment processors and fraud-prevention providers.
- Warehousing, shipping and delivery providers.
- Email, customer service, review, analytics, advertising and marketing platforms.
- Technology and website support providers.
- Professional advisers such as accountants, insurers and legal advisers.
- Government authorities, courts or regulators where required or permitted by law.
We may also disclose information in connection with a proposed or completed business restructuring, financing, merger, sale or transfer, subject to applicable legal requirements.
Shopify
Our store is powered by Shopify. Shopify processes personal information to provide and improve its services and to operate our online store. For more information, see Shopify’s Privacy Policy.
Overseas Processing and Disclosure
Some service providers may store or process personal information outside Australia, including in countries where they or their service providers operate. The countries may vary as providers and their infrastructure change.
Where required by applicable law, we take reasonable steps to ensure overseas recipients handle personal information appropriately.
Data Retention
We retain personal information only for as long as reasonably necessary for the purposes described in this policy, including providing services, maintaining business and transaction records, resolving disputes, preventing fraud and meeting legal, tax and accounting obligations.
When information is no longer required, we take reasonable steps to delete or de-identify it, unless the law requires or permits us to retain it.
Security
We take reasonable administrative, technical and organisational measures to protect personal information from misuse, interference, loss and unauthorised access, modification or disclosure.
However, no internet transmission or storage system is completely secure, and we cannot guarantee absolute security.
Accessing or Correcting Your Information
You may request access to, or correction of, personal information we hold about you by emailing bark@mihijopet.com.
We may need to verify your identity before responding. In some circumstances, access may be limited or refused where permitted by law. Where required, we will explain the reason.
Privacy Complaints
If you have a question or complaint about how we handle personal information, email bark@mihijopet.com with enough information for us to investigate. We will acknowledge and respond within a reasonable period.
If you are not satisfied with our response and the Australian Privacy Act 1988 applies, you may contact the Office of the Australian Information Commissioner. New Zealand residents may also contact the Office of the Privacy Commissioner New Zealand where applicable.
Children’s Privacy
Our website and products are not directed to children. We do not knowingly collect personal information directly from children without appropriate consent. If you believe a child has provided personal information to us, please contact us so that we can review and, where appropriate, delete it.
Third-Party Websites
Our website may contain links to third-party websites. We are not responsible for their content, security or privacy practices. We encourage you to review their privacy policies before providing personal information.
Changes to This Policy
We may update this Privacy Policy to reflect changes to our practices, technology or legal obligations. The revised version will be posted on this page with an updated date.
Contact Us
MIHIJOPET PTY LTD
Level 5, 10–16 Queen Street
Melbourne VIC 3000
Australia
Email: bark@mihijopet.com